Property Inspection and Management Review: 
Property Manager Questionnaire for Developments with LTH/HPH Units
Instructions: Property managers complete this form for developments that have long-term homeless (LTH) and high priority homeless (HPH) units. Retain the form for your files and submit a copy to your assigned asset manager or compliance officer.  
General Information	
Development Name	     	D#     	
Property Management Company	     	
Person Completing this Form	     	
Property Manager Contact Information	Phone:      	Email:      	
Property managers: Answer the following questions in PART I as they pertain to LTH/HPH units.
PART I: OCCUPANCY AND RENT COLLECTION
1.	What is the current number of LTH/HPH units at the site       and what is the number of LTH/HPH turnovers in the past 12 months?      
2.	What is the current number of vacant LTH/HPH units at this site       and what is the average number of days units were vacant?        
If average number of days is more than 21, what are the most common reasons for delay(s) in moving in new tenants?      
3.	Describe your rent collection policy and any challenges you experience with rent collection, including the number of LTH/HPH households behind on rent.        
Does your rent collection policy include a payment plan or forbearance policy? 
 Yes   	 No: Explain why not:       
4.	Does your Tenant Selection Plan include a process for considering mitigating factors when screening potential tenants and during an appeals process?  
 Yes   	 No: Explain why not:      
5.	Owners/management agents must  follow Minnesota Housing guidance for adjusting rents outlined in the Supportive Housing Information and Resources publication, Chapter 10. 
If your property has LTH/HPH units that are unsubsidized (with rents set at supportive housing levels), is there a policy and process in place for income review and rent adjustments?   
 Yes   	 No: Explain why not:       	 NA   

ROLES AND RESPONSIBILITIES
6.	Is there a current memorandum of understanding (MOU) (or similar document) in place that defines the owner, property management, and service provider partnerships and clearly defines roles and responsibilities?
 Yes: Date of last update:      	 No: Explain why not:      
If yes to the previous question, are all parties familiar with the MOU, and do they have access to it? 
 Yes	 No: Explain why not:      
7.	Do service provider staff maintain regular office hours and/or home visits at the property?
 Yes 	 No
How many hours per week are they are on site?      
8.	Does the site manager maintain regular office hours at the property?  Yes      No
How many hours per week are they on site?      
9.	Is there a process, such as lease infraction mitigation, for the service provider to work with the tenant and property manager/owner to prevent and address any issues that could threaten housing stability? 
 Yes: Briefly describe the process:       	    
 No: Explain why not:      

PART II: If no changes in LTH/HPH households since the last Minnesota Housing inspection (all the same households still occupy the units), Part II of this form is optional. Answering the following questions will help Minnesota Housing better understand and respond to the work that property managers do to meet the needs of LTH/HTH households. 
10.	How many LTH/HPH households vacated because of a court-ordered eviction in the last 12 months?      
11.	How many LTH/HPH households vacated because of mutual termination in the last 12 months?      
12.	If evictions/mutual lease terminations occurred, please share specific reasons and any mitigation efforts that occurred to prevent these outcomes.      

PARTNERSHIP WITH SERVICE PROVIDER
13.	Briefly explain collaboration and communication with the service provider(s) at the property.  Include how you work together to prevent and address any issues that could threaten housing stability. Also describe how often and by what means you meet and communicate.       
14.	Describe any ongoing concerns or challenges in serving the LTH/HPH households.      
15.	Describe any successes and/or effective ways to serve and meet the needs of the LTH/HPH households living at the property.      

PART III: WHAT ELSE?
16.	Please share any other information about LTH/HPH units you would like Minnesota Housing to know (challenges, successes, needs, etc.).